Privacy policy

Effective Date: 13/05/2025

1. Introduction

This Privacy Policy explains how [Your Company Name or “We”] collects, uses, and discloses information from users of our website located at https://30.viva.org.uk (the “Website”) and our mobile application V30 (the “App”). This policy applies to your access and use of both the Website and the App (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services.

2. Information We Collect

We collect information in several ways across our Services:

a) Information You Provide Directly to Us:

  • On the Website:
    • Comments: When you leave comments, we collect the data shown in the comments form, your IP address, and browser user agent string.
    • Contact Forms: If you use a contact form, we collect the information you provide, such as your name, email address, and message content.
    • Account Registration: If you register an account on the Website, we collect the information you provide for your profile (e.g., name, email address, username).
    • [Add any other information collected directly on the website, e.g., newsletter sign-ups, forum posts]
  • In the App:
    • Account Registration: If you register an account in the App, we collect the information you provide for your profile (e.g., name, email address, username).

b) Information Collected Automatically:

  • On the Website:
    • Log Data: Server logs automatically record information when you visit the Website, including your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits.
    • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your Browse activity, preferences, and device. (See our section on Cookies below).
  • In the App:
    • Device Information: We collect information about the device you use to access the App, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
    • App Usage Data: We collect information about how you use the App, such as the screens you view, features you access, actions you take, and the frequency and duration of your activities.
    • Analytics Data: We use Google Analytics to collect data about App usage and performance.

c) Information from Third Parties:

  • On the Website:
    • Gravatar: If you use Gravatar and have commented on our Website, an anonymised string created from your email address may be provided to the Gravatar service. Their privacy policy is available at https://automattic.com/privacy/.
    • Embedded Content: Articles on the Website may include embedded content (e.g., videos, images, articles) from other websites. This embedded content behaves in the exact same way as if the visitor has visited the other website and they may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Maintaining the Services: To operate, provide, and maintain the functionality of both the Website and the App.
  • Improving and Developing the Services: To understand how users interact with our Services, troubleshoot issues, and develop new features and improvements.
  • Personalizing Your Experience: To tailor the content, features, and advertising (if applicable) you see on the Services.
  • Communication: To respond to your comments, inquiries, and requests, send you updates, security alerts, and support messages.
  • Analytics and Research: To monitor and analyze usage trends and activities in connection with the Services.
  • Security and Fraud Prevention: To detect, prevent, and address fraud, abuse, security risks, and technical issues.
  • Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your information in the following circumstances:

  • To Protect Our Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected illegal activities, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

5. Cookies and Similar Technologies (Website Specific)

The Website uses cookies and similar technologies to function effectively and improve your experience.

  • What are Cookies? Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
  • How We Use Cookies:
    • Necessary Cookies: These cookies are essential for the Website to function and cannot be switched off. They are usually set in response to actions made by you, such as logging in or filling in forms.
    • Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
    • Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
    • Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
  • Managing Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Comments (Website): If you leave a comment, the comment and its metadata are retained indefinitely.
  • Account Information (Website and App): For users who register on our Services (if any), we store the personal information they provide in their user profile for as long as their account is active.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Rights Over Your Data

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
  • Right to Erasure: You have the right to request that we erase your personal data in certain circumstances (e.g., if the data is no longer necessary for the purpose for which it was collected).
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Right to Object to Processing: You have the right to object to the processing of your personal data in certain circumstances (e.g., for direct marketing purposes).
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time.

If you have an account on the Website or App, or have left comments on the Website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.

8. Where Your Data is Sent

Visitor comments on the Website may be checked through an automated spam detection service.

9. Security

We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.

10. Links to Other Websites and Services

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • By email: apps@viva.org.uk
  • By mail: Viva! 8 York Court, Wilder Street, Bristol BS2 8QH, United Kingdom