Privacy policy

Effective Date: April 9, 2025

Viva! built the V30 by Viva! as a Free app. This Service is provided by Viva! at no cost and is intended for use as is.

This page informs users (“you”) of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy. The Personal Information we collect is used for providing, maintaining, and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible within the V30 by Viva! app, unless otherwise defined here:

For a better experience while using our Service, we may collect certain information. The types of information we may collect include:

• Personally Identifiable Information (PII):
  • Contact Information: Such as your name and email address, if you provide it to us (e.g., for account creation, support requests, or specific features).
• Usage and Technical Data (Collected Automatically):
  • Log Data: When you use our Service, we automatically collect certain information through the app and third-party services. This Log Data may include your device’s Internet Protocol (“IP”) address, device name and model, operating system version, the configuration of the app when utilizing our Service, the dates and times of your use of the Service, error logs or crash reports, and other statistics related to your usage.
  • Analytics Data: We use third-party services like Google Analytics for Firebase to understand how our Service is used. This may involve collecting data about your interactions with the app (e.g., features used, screens viewed), device identifiers (such as Google Advertising ID, if applicable, subject to your device settings), general location data (e.g., country), and other technical information to help us analyze usage patterns and improve the app.
  • Push Notification Tokens: If you enable push notifications, the app will receive a unique, anonymous identifier (UID or token) provided by Google (Firebase Cloud Messaging – FCM) or Apple (Apple Push Notification Service – APNS) specific to your app installation on your device. This token is used solely to deliver push notifications to you.

Purpose of Data Collection:

We use the collected information for various purposes:

• To provide, operate, and maintain our Service.
• To improve, personalize, and expand our Service.
• To understand and analyze how you use our Service.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service.
• To send you push notifications (if enabled).
• To detect and prevent technical issues or potential fraud.
• For compliance purposes, including enforcing our Terms and Conditions.

Third-Party Services and Data Sharing

The app uses third-party services that may collect information used to identify you or analyze usage. We may share certain information with these providers only as necessary to facilitate our Service, provide the Service on our behalf, perform Service-related services (like analytics or crash reporting), or assist us in analyzing how our Service is used.

Links to the privacy policies of key third-party service providers used by the app:

• Google Play Services: https://policies.google.com/privacy
• Google Analytics for Firebase: https://firebase.google.com/policies/analytics (Also refer to Google’s general privacy policy)
• Firebase Cloud Messaging (FCM): Governed by Google’s policies.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We recommend you review their privacy policies. [(Add any other significant third-party SDKs/services you use here with links to their policies)].

Cookies

Cookies are files with a small amount of data commonly used as anonymous unique identifiers. They are sent to your browser from websites and stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries (like those listed above) that use “cookies” or similar technologies (e.g., device identifiers) to collect information and improve their services. You may be able to manage these through your device settings.

Data Retention and Deletion

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law.

You have the right to request access to the personal data we hold about you and to ask for your data to be corrected or deleted. If you wish to exercise these rights, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws.

Security

We value your trust in providing us your Personal Information and strive to use commercially acceptable means of protecting it (e.g., data encryption where appropriate, access controls). However, remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Service is not intended for use by anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any significant changes by posting the new Privacy Policy on this page and potentially through other means (like an in-app notification). Changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: apps@viva.org.uk